Digital economy
Helping to create a vibrant digital future which benefits everybody
A productive and innovative digital economy is crucial to support continued improvements in quality of life and living standards for everyone. We recognise our fundamental role in developing Australia’s digital economy by building and maintaining networks that empower business and consumers to get the most from next generation connectivity. We also aim to enable all people in Australia to have access to those benefits. Recent years have seen accelerated take-up of digital, particularly within business and public services, making it imperative to address digital exclusion to prevent customers from being left behind.
Our strategy comprises the following areas of focus:
- Next generation connectivity
- Digital skills
- Technology for good
Next generation connectivity
With super-fast data speeds and improved performance, 5G has the potential to make our lives smarter, safer, and more efficient. It offers exciting opportunities for consumers and supports innovation and improved outcomes in a wide range of sectors across the Australian economy.
This is why we have committed to:
- Enabling 5G network connectivity for our customers with the rollout of our 5G network
- Working collaboratively with partners to support innovation in the infrastructure for, and application of 5G-enabled technologies.
- Helping to accelerate the uptake of NB-IoT and 5G-enabled technologies
Digital skills
To fully capitalise on the benefits provided by the digital economy, people must be equipped with the tools and skills required to successfully participate.
It is important we provide opportunities and invest in programs to enhance the digital skills of our customers and communities.
One way that we do this is through providing comprehensive training to our retail and call centre staff, enabling them to assist customers with common queries and issues arising from the use of our products and services.
Our induction and training program includes a large number of scenario-based activities to help employees prepare for real-life troubleshooting required by our customers.
Frontline staff also attend device programs from our major device providers, focused on helping them better understand the products we sell and giving them the ability to coach our customers on how to use their devices.
These training programs allow our frontline staff to provide quality one-on-one support to customers, either in person or over the phone, enabling our customers to confidently use their devices to connect to the digital economy.
We also work closely with our charity partners to support them in aspects of digital skills building, either through funding or volunteering opportunities.
Read about it in our Sustainability Reports, located on our Investor Relations page.
Technology for good
We believe it is essential to support the use of technology to create opportunities for Australian communities in need. We are incredibly proud of the charitable arm of our business, the TPG Telecom Foundation, that drives this important work. The TPG Telecom Foundation’s mission is to support the use of technology to enhance the health, wellbeing, and education of communities in need. This is realised by leveraging our financial resources and the skills and time of our people. The Foundation plays an important part in realising our purpose – building meaningful relationships to support vibrant, connected communities. To learn more, visit the TPG Telecom Foundation page.
Employee volunteering
Volunteering provides an opportunity for our employees to connect with one another and learn more about how charities help the communities in which they live.
We understand our people want to work in a flexible culture that helps them to be their best while supporting their communities. That’s why our Flex for Good pillar enables our employees to use three days of Charity Leave each year to contribute to their local community. We are proud to support the large number of employees who engage with an extended network of charities each year, reinforcing our commitment to making a positive impact within the communities we serve.
Skilled volunteering
Our Skilled Volunteering Program leverages the expertise and skills of our people to support the objectives of charities where we’re able to have the greatest impact. This targeted approach results in more impactful solutions to pressing challenges faced by the charities. Not only is there enhanced value of the time spent, as the work is being performed using their professional and technical skills, but these projects can be larger in scope or longer in duration, providing significantly more engagement from our teams. To further enable this, we have adjusted our volunteering policy by removing the limit on the number of days per year a team can spend on skilled volunteering opportunities.
Read about it in our Sustainability Reports and Sustainability Data Pack, located on our Investor Relations page.